Privacy Policy

All references to ‘our’, ‘us’, ‘we’ or ‘company’ within this policy are deemed to refer to Metrofile Holdings Limited (“Metrofile”), its subsidiaries, affiliates, parent companies and any of their respective associated companies and related businesses.

Thank you for visiting our website. The purpose of this Website Privacy Policy is to describe how we treat personal information that you provide to us and what we learn about you from your visit to our website.

At Metrofile we take the Protection of Personal Information seriously and we are sensitive to your privacy interests.

By using this site, you agree to the terms of this Website Privacy Policy. Should you not agree to our Website Privacy Policy, please do not use this site.

We reserve the right to modify, add or remove certain sections of this Website Privacy Policy and we encourage you to visit this policy on a continuous basis to familiarise yourself with this policy.

Collection of personal information

While visiting our website, you may be requested to provide certain personal information which identifies you as an individual (including, but not limited to your name and contact details). It is your decision to provide your personal information to us and you can choose what personal information you provide.

We do not acquire more information about you than is necessary for us to provide our services efficiently, in the ordinary course of our business.

We are not in the business of selling personal information and therefore we will not disclose your personal information to anyone except as provided in this policy.

Unless Metrofile is required by law to do so, we will not transfer your information to third parties (not part of the Metrofile group companies) without your consent. At times, we may however transfer your information to our group companies for business development, market research or to share it between group companies for direct marketing purposes. At any time, should you not wish to receive direct marketing from us, please inform us at in order to unsubscribe. In addition, each time we send you marketing information by e-mail or SMS text messaging, we will provide an opportunity for you to unsubscribe from receiving further information from us.

Should there be a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of our company, we may transfer your information to third parties involved in the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation. By providing any person information to us, you fully understand and clearly consent to the fact that we may transfer such personal information in these cases.

You further fully understand and clearly consent to the fact that we may transfer such personal information to, and the collection and processing of such information in, other countries or territories (due to Metrofile’s international footprint). Any such transfer disclosure and processing by us will be in accordance with this Website Privacy Policy.

We may disclose your personal information if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend our interests or the interests of our customers or users of our site.

Our use of cookies

As many other websites, we use “cookies” (or other types of tracking software) to help us gather information from visitors to our website about you, which is not personally identifiable. For example:

  • the IP address from which you access the site

A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. If you do disable cookies some functions on the site may not work correctly.

No information which personally identifies you will be collected through cookies. You can obtain information about how to manage cookies at

Third parties (including but not limited to software providers, advertisers and ad placement agencies) may also use tracking technologies by or through the site. We have no responsibility or liability for any tracking, data collection or other activities of such third parties.

Security of personal information

We take Protection of Personal Information seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.

Access to and accuracy of your information

It is your responsibility to ensure that the personal information you provide to us is accurate. In the absence of evidence to the contrary, we will assume that the information you provided to us is accurate. At your request, where the law requires us to do so, we will confirm what personal information we hold about you, update your information, remove your information and/or correct any inaccuracies in such personal information if you contact us using at Note should be taken that we do not retain any information about you which is out of date or which is no longer required by Metrofile.


This site may contain links or references to other websites outside of our control. Please note that our privacy statement does not apply to these sites and that we do not control the privacy practices of these other sites. We encourage you to read the privacy statements of linked or referenced sites you enter.

Governing law

Metrofile maintains this site in Johannesburg, South Africa and you agree that these terms of use and any legal action or proceeding relating to this site shall be governed by the laws of South Africa.

Contact details

For any further information regarding this policy, for any changes in your personal information or to remove your personal information from our records, please contact Metrofile at or at the address provided in the “Contact Us” section on the website.


The information, software, products, and services included in or available through the Metrofile website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Metrofile and/or its suppliers may make improvements and/or changes in the Metrofile website at any time. Advice received via the Metrofile website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

Metrofile and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Metrofile website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Metrofile and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Metrofile and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Metrofile website, with the delay or inability to use the Metrofile website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Metrofile website, or otherwise arising out of the use of the Metrofile website, whether based on contract, tort, negligence, strict liability or otherwise, even if Metrofile or any of its suppliers has been advised of the possibility of damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Metrofile website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Metrofile website.