Financial Services Sector

Business as usual is no longer an option

In such a highly regulated, ultra-competitive and rapidly changing industry, it is imperative that you partner with someone who can meet the changing requirements of banks.

The banking industry is continuously evolving due to challenges stemming from regulation, legacy systems, disruptive models and technology, increased competition and a drive for improving the customer experience. As a result, the way your bank identifies, accesses, monitors and protects different types of information has to evolve as well. It is essential that you adapt your bank records retention and internal audit requests, while also ensuring the security of your customer’s information.

Digital

Content / Contract Origination, Workflow, Collaboration and Digital Signatures are disrupting all banking and insurances processes. This enables customer engagement and self-service. This ever-changing landscape requires an agile and discrete content services approach that will digitally transform this industry into the future.

Physical

Many organisations from the Financial Services industry have already benefited greatly from our Records and Information Management Solutions, some of which include:

Onsite and Offsite Image Processing
Onsite Active File Management
Software (Including hosting of scanned images)
Offsite Storage
Storage of inactive and semi-active records

Which are essential for common record types and Departments such as:

FICA Documents
Loan Applications
Employee Files (Human Resources)
Training (Human Resources Development)
Transactional Documents
Financial Documents

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TECHNOLOGICAL LEADERS

Al BiddaWH will ensure that your:

Service delivery is enhanced and lost and misfiled information minimised
Files are properly organised, decreasing duplication
Efficiencies are increased, allowing instant access to files and more time on important functions

Companies from the Financial Services Sector and other Industries have already benefited greatly from our Records and Information Management Solutions, which include:

Onsite and Offsite Image Processing
Onsite and Offsite Active File Management
Software (Including hosting of scanned images)
Offsite Storage
Storage of inactive and semi-active records

Which are essential for common record types and Departments such as:

Know Your Customer Documents
Loan Applications
Employee Files (Human Resources)
Training (Human Resources Development)
Transactional Documents
Financial Documents

ASSESSING YOUR RISK

When assessing your risk, consider the following:

Are your records stored in a safe place to avoid serious losses through fire, flooding, pest control damage or major catastrophe?
Are you able to easily find critical records?
How long does it take to retrieve a record?
Do you ever misfile or lose records?
What are the financial implications should you not be able to find an important record?
What are the legal implications should you not be able to find an important record?
Do you have an effective Document Management System to manage both electronic and physical records?
Are you able to conduct quick searches on large volumes of data?
Do you have a Records Management Policy or File Plan in place?
Do you keep records for the correct Retention Periods in line with legislative requirements?
Do you have specific retention policies in place to remain fully compliant:

GDPR

Relevant Legislative Acts
Relevant Stock Exchange Rules
Reserve Bank Regualtions
Central Bank Rules
State Rules
All others that may apply

PARTNER WITH ALBIDDAWH TO MEET YOUR RECORDS AND INFORMATION COMPLIANCE NEEDS

Al BiddaWH hold many firsts in the Records and Information Management industry, being the nation top 3 to introduce off-site record storage; 1st to introduce sophisticated random-based storage software systems, one of the early to pioneer outsourced scanning bureaus and 1st to offer image and data hosting services. We also:

HAVE FACILITIES THAT MEET INTERNATIONAL BEST-PRACTICE STANDARDS
HAVE WORLD-CLASS, ROUND-THE-CLOCK SECURITY
ARE WELL ENTRENCHED IN THE FINANCIAL SERVICES INDUSTRY
STRICT ADHERANCE TO REGULATORY AND COMPLIANCE MATTERS RECOMMENDED FOR
THE FINANCIAL SERVICE INDUSTRY

FOCUS ON WHAT’S IMPORTANT

Customer service is not a department,
it’s an attitude.

The Industry is becoming more digitised and Al BiddaWH is evolving accordingly to retain our place as one of the top 3 nation wide service providers for records and information management. We are well-positioned to bridge the gap between legacy storage and new data platforms by digitising long-proven solutions for a wider and agile marketplace.